Frequently Asked Questions

Question What products do Nama Fashion Beauty and Textiles offer?
Answer

At Nama Fashion Beauty and Textiles, we offer a diverse range of fashion, beauty, and textile products, including high-quality clothing, fashion accessories, personal care products, and home textiles. Our collection is curated to meet the varied tastes and needs of our customers.

Question How do I place an order online?
Answer

To place an order, browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready to check out, go to your cart and follow the prompts to complete your purchase. Ensure you enter accurate shipping information to receive your order without any issues.

Question What payment methods are accepted?
Answer

We accept various payment methods, including credit and debit cards (Visa, MasterCard) and online payment systems like PayPal. All transactions are securely processed through our online payment system.

Question How can I track my order?
Answer

After your order has been dispatched, you will receive an email confirmation with a tracking number and a link to track your shipment. You can use this number on our website or the carrier’s website to get the latest updates on your order status.

Question Do you offer international shipping?
Answer

Yes, we offer international shipping. Shipping costs and delivery times vary based on your location. During checkout, you will be able to see the available shipping options and associated costs for your destination.

Question What is your return policy?
Answer

We offer a 30-day free return policy. To be eligible for a return, items must be in their original condition with labels attached. Please note:

  • Undergarments cannot be returned.
  • Worn items will not be accepted for return.

To initiate a return, contact our customer service team for instructions.

Question How can I contact customer service?
Answer

You can reach our customer service team through:

Question Do you have a physical store?
Answer

Currently, we operate exclusively online to provide you with the best shopping experience from the comfort of your home. However, our customer service team is available to assist you with any queries.

 

Question How do I subscribe to your newsletter?
Answer

To subscribe to our newsletter, enter your email address in the subscription field located at the bottom of our homepage or on our news section. By subscribing, you'll receive updates on new arrivals, special offers, and company news.

Question How do I subscribe to your newsletter?
Answer

To subscribe to our newsletter, enter your email address in the subscription field located at the bottom of our homepage or on our news section. By subscribing, you'll receive updates on new arrivals, special offers, and company news.

Question Do you offer customization services?
Answer

At this time, we do not offer customization services for our products. We are continually expanding our offerings, so please stay tuned to our website for future updates.

Question Where can I find care instructions for textile products?
Answer

Care instructions for textile products are provided on each product page. For additional tips and guidance on maintaining your textiles, you can also visit the care and maintenance section on our website.