Effective Date: 1 August 2026
© 2023–Present AlGhurair Technical Consultancy Co. All Rights Reserved.
Introduction, Definitions, Scope & Acceptance
1. Introduction
Welcome to the official website of AlGhurair Technical Consultancy Co. (“the Company”, “we”, “our”, or “us”). These Website Policies & Terms of Use have been prepared to explain the conditions governing access to and use of our website, the services we provide, and the rights and responsibilities of both the Company and its website visitors. Our objective is to provide a professional, secure, transparent, and user-friendly online platform through which clients may obtain information regarding our consultancy services, request professional assistance, communicate with our specialists, upload documents, make secure online payments, and engage our professional services. These Website Policies apply to every visitor, client, prospective client, supplier, consultant, contractor, organization, governmental entity, or any other person accessing or using this website. By continuing to browse this website, creating an enquiry, booking an online consultation, requesting certified translation services, uploading documents, making an online payment, or otherwise interacting with this website, you confirm that you have read, understood, and agree to comply with these Website Policies.
If you do not agree with any part of these Website Policies, you should discontinue using this website.
2. Purpose
The purpose of these Website Policies is to:
• Explain how this website may be used.
• Protect the interests of both our clients and the Company.
• Maintain transparency in the delivery of our professional services.
• Protect confidential information entrusted to us.
• Describe the conditions applicable to our online services.
• Establish the legal framework governing the use of this website.
• Promote responsible, ethical, and professional online conduct.
3. Definitions
Unless the context requires otherwise, the following terms shall have the meanings indicated below:
Company means AlGhurair Technical Consultancy Co.
Website means the Company’s official website, including all webpages, online forms, portals, downloadable documents, and digital services.
Client means any individual, company, organization, government authority, law firm, contractor, consultant, developer, or other entity requesting or receiving services from the Company.
User means any person accessing or using this website, regardless of whether professional services are requested.
Services means any consultancy, advisory, engineering, management, technical, translation, project management, arbitration support, mediation support, environmental, commercial, business, or other professional services offered by the Company.
Document includes drawings, contracts, reports, correspondence, calculations, specifications, claims, legal documents, financial information, photographs, videos, spreadsheets, presentations, or any other information submitted electronically.
Website Policies means this document together with any amendments published by the Company from time to time.
4. Scope of Services
The availability of any service may vary depending upon the nature, complexity, jurisdiction, technical requirements, applicable regulations, and resource availability.
5. Acceptance of Website Policies
Your use of this website constitutes your acknowledgment that:
• You have read these Website Policies.
• You understand these Website Policies.
• You agree to comply with these Website Policies.
• You understand that these Website Policies may be updated periodically.
• You agree that continued use of the website following publication of any revision constitutes acceptance of the revised Website Policies.
If you are accessing this website on behalf of a company, organization, partnership, or governmental authority, you confirm that you have the necessary authority to accept these Website Policies on behalf of that entity.
6. Professional Relationship
Accessing this website or communicating with the Company through this website does not, by itself, establish a professional consultant–client relationship.
A professional relationship is established only after:
• acceptance by the Company of the requested services;
• issuance of a proposal, quotation, engagement letter, service agreement, purchase order, or other written confirmation (where applicable); and
• satisfaction of any required administrative or payment requirements.
Until such time, any information exchanged through the website shall be treated as preliminary communications only.
7. Document Hierarchy
Where a separate written agreement is executed between the Company and the Client, the terms of that agreement shall prevail over these Website Policies to the extent of any inconsistency. These Website Policies supplement, but do not replace, any contractual obligations agreed separately between the parties.
Privacy Policy & Confidentiality Commitment
3.1 Our Commitment to Your Privacy
AlGhurair Technical Consultancy Co. (“the Company”) recognizes that privacy and confidentiality are fundamental to the professional services we provide. We are committed to collecting, processing, storing, and protecting personal and business information responsibly and in accordance with applicable laws, recognized professional standards, and our ethical obligations. We collect only the information reasonably necessary to provide our services, respond to enquiries, manage appointments, process payments, improve our website, and maintain professional communication with our clients.
3.2 Information We Collect
Depending on the services requested, we may collect the following information:
Personal Information
• Full Name
• Company Name
• Job Title
• Country
• Email Address
• Telephone Number
• WhatsApp Number
• Preferred Language
• Preferred Consultation Date and Time
Professional Information
We request that only information relevant to the requested services be submitted.
3.3 How We Use Your Information
Information collected through this website may be used to:
Your information will not be used for purposes unrelated to the services you have requested without your consent.
3.4 Confidentiality Commitment
Confidentiality is one of the Company’s core professional principles. Every document submitted through our website is treated as confidential, regardless of whether a formal engagement is ultimately established. Access to client information is restricted to authorized personnel who require such access to provide the requested services. Unless required by applicable law or expressly authorized by the client in writing, the Company will not disclose confidential information to any third party. Our confidentiality obligations continue after completion of the services.
3.5 Secure Document Uploads
The Company understands that clients may upload highly confidential information through the website, including engineering drawings, commercial documents, contracts, legal correspondence, expert reports, arbitration records, technical calculations, and financial information. Uploaded documents are used solely for the purpose of evaluating or delivering the requested professional services. Clients should ensure that documents uploaded through the website do not contain malicious software or unauthorized content.
3.6 Payment Information
Payments made through this website are processed using secure third-party payment service providers.
The Company does not collect, store, or have access to:
• Credit card numbers
• Debit card numbers
• Card security codes (CVV)
• Online banking passwords
• Payment authentication credentials
Payment processing is subject to the terms and security measures of the selected payment service provider.
3.7 Data Retention
Client information and uploaded documents may be retained for as long as reasonably necessary to:
• Deliver the requested services.
• Maintain project records.
• Comply with legal or regulatory obligations.
• Resolve disputes.
• Protect the Company’s legal rights.
Information that is no longer required may be securely deleted or archived in accordance with the Company’s internal procedures.
3.8 Your Rights
Subject to applicable laws, you may request to:
• Access your personal information.
• Correct inaccurate information.
• Update your contact details.
• Request deletion of information that is no longer required.
• Withdraw consent for future communications where applicable.
Requests should be submitted using the contact details provided at the end of these Website Policies.
3.9 Privacy of Minors
This website and the professional services offered by the Company are intended for individuals and organizations legally capable of entering into contractual arrangements. The Company does not knowingly collect personal information from minors.
3.10 Policy Updates
The Company may revise this Privacy Policy from time to time to reflect changes in legal requirements, professional standards, or the Company’s services. The most recent version published on this website shall always apply.
WEBSITE TERMS OF USE
4.1 Acceptance of these Terms
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to comply with these Website Policies and Terms of Use. If you do not agree with these terms, you should immediately discontinue using this website. These Website Policies constitute a legally binding agreement governing your use of this website.
4.2 Permitted Use
This website has been established for the purpose of providing information regarding the professional services offered by AlGhurair Technical Consultancy Co. and facilitating communication with existing and prospective clients. You agree to use this website responsibly and only for lawful purposes.
4.3 Prohibited Activities
Users shall not:
• Upload malicious software, viruses, or harmful code.
• Attempt unauthorized access to any part of the website or its systems.
• Interfere with the website’s operation or security.
• Use false identities or misleading information.
• Upload unlawful, offensive, fraudulent, or defamatory material.
• Attempt to copy, reverse engineer, modify, or interfere with the website.
• Use automated software or bots to access restricted content without authorization.
• Use the website for any unlawful purpose.
The Company reserves the right to suspend or block access where misuse is suspected.
4.4 Intellectual Property
Unless otherwise stated, all content published on this website, including but not limited to:
• Company name
• Company logo
is the intellectual property of AlGhurair Technical Consultancy Co. and is protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, published, translated, sold, or used for commercial purposes without the Company’s prior written consent.
4.5 Accuracy of Information
The Company makes reasonable efforts to ensure that the information published on this website is accurate and up to date. However, information published on the website is provided for general informational purposes only and may be updated without prior notice. Visitors should not rely solely on website content when making engineering, contractual, legal, commercial, or investment decisions. Professional advice should always be obtained for specific circumstances.
4.6 Third-Party Websites
This website may contain links to external websites operated by third parties.
Such links are provided solely for the convenience of visitors.
The Company does not control, endorse, or assume responsibility for:
• External website content.
• Third-party products or services.
• Privacy practices.
• Website availability.
• Information published by third parties.
Users access third-party websites entirely at their own risk.
4.7 Website Availability
The Company aims to maintain continuous availability of this website. However, uninterrupted access cannot be guaranteed. Temporary interruptions may occur due to:
• Scheduled maintenance.
• Technical upgrades.
• Network failures.
• Internet service interruptions.
• Cybersecurity incidents.
• Events beyond the Company’s reasonable control.
The Company shall not be liable for losses arising from temporary website unavailability.
4.8 Electronic Communications
By communicating with the Company through this website, email, online forms, or electronic messaging platforms, you consent to receive communications electronically.
Electronic communications may include:
• Appointment confirmations.
• Quotations.
• Payment confirmations.
• Invoices.
• Service updates.
• Administrative notifications.
• Responses to enquiries.
Electronic communications shall have the same legal effect as written correspondence were permitted by applicable law.
4.9 Website Security
The Company implements reasonable administrative and technical measures to protect this website against unauthorized access and cyber threats. Users are responsible for ensuring that:
• Their devices are secure.
• Uploaded files are free from malware.
• Login credentials (where applicable) remain confidential.
Any suspected security incident should be reported to the Company immediately.
4.10 Right to Suspend or Refuse Services
The Company reserves the right, at its sole discretion, to suspend, restrict, or refuse access to this website or decline to provide services where:
• False or misleading information has been submitted.
• Website misuse is suspected.
• Fraudulent activity is identified.
• Payment obligations have not been fulfilled.
• The requested services conflict with applicable laws, professional ethics, or the Company’s internal policies.
• A conflict of interest exists that cannot be appropriately managed.
Where reasonably practicable, the Company will notify the affected user of such action.
4.11 Amendments
The Company reserves the right to amend, update, modify, or replace these Website Terms of Use at any time. Any revised version published on this website shall become effective immediately upon publication unless otherwise stated. Continued use of the website following publication of revised terms constitutes acceptance of the updated Website Policies.
PROFESSIONAL SERVICES & ONLINE CONSULTATION TERMS
5.1 Professional Services
AlGhurair Technical Consultancy Co. provides independent professional consultancy services to public and private sector organizations, law firms, government authorities, commercial entities, and individual clients. The scope of each engagement shall be determined by the Company’s written proposal, quotation, engagement letter, or service agreement.
5.2 Professional Independence
The Company performs all professional services independently, objectively, and in accordance with recognized engineering principles, professional ethics, and applicable laws. No client, third party, or external organization shall influence the Company’s professional opinions, technical assessments, recommendations, reports, or conclusions. The Company reserves the right to decline any engagement that may compromise its professional independence, ethical obligations, or legal responsibilities.
5.3 Online Consultation Services
The Company offers online professional consultation services to clients located within Kuwait and internationally. Online consultations are intended to provide professional guidance relating to matters within the Company’s areas of expertise.
5.4 Appointment Booking
Appointments are confirmed only after:
• submission of the online booking request;
• successful payment of the applicable consultation fee;
• confirmation by the Company; and
• issuance of the consultation appointment details.
The Company reserves the right to propose an alternative appointment where the requested time is unavailable.
5.5 Consultation Fees
Consultation fees are published on the Company’s website and may be revised from time to time without prior notice. Unless otherwise agreed in writing, consultation fees are payable in advance through the Company’s approved payment methods. Additional services requested outside the agreed consultation scope may be subject to additional fees.
5.6 Client Responsibilities
Clients are responsible for:
• providing accurate and complete information;
• submitting relevant documents before the consultation whenever reasonably practicable;
• attending the consultation at the agreed time;
• ensuring that they have an appropriate internet connection and suitable equipment for online meetings;
• informing the Company of any changes affecting the consultation.
The quality of professional advice may depend upon the completeness and accuracy of the information provided.
5.7 Confidentiality During Consultations
All information discussed during consultations shall be treated as confidential in accordance with the Company’s Confidentiality Commitment. The Company shall take reasonable measures to protect confidential information received during consultations. Clients are likewise expected to respect the confidentiality of any information shared by the Company during consultations.
5.8 Consultation Limitations
Professional advice provided during an online consultation is based upon:
• the information available at the time;
• documents submitted by the client;
• applicable engineering standards;
• applicable contractual provisions;
• professional judgment.
Unless expressly agreed in writing, an online consultation does not include:
• preparation of engineering reports;
• preparation of expert witness reports;
• preparation of arbitration submissions;
• detailed technical calculations;
• detailed engineering design;
• site inspections;
• attendance at meetings;
• representation before courts, arbitration tribunals, or governmental authorities.
These services may be provided under separate professional engagements.
5.9 Recording of Consultations
To protect the privacy and confidentiality of all participants, online consultations shall not be audio recorded, video recorded, photographed, or otherwise reproduced without the prior written consent of all parties. Where recording is mutually agreed, such recording shall remain confidential and shall not be published, distributed, or used for purposes other than those expressly agreed.
5.10 Cancellation & Rescheduling
Clients who are unable to attend a scheduled consultation should notify the Company as early as reasonably possible. Where sufficient notice is provided, the Company may, at its discretion, offer an alternative appointment. Failure to attend a scheduled consultation without prior notice may result in the consultation fee being forfeited, subject to the Company’s Refund & Cancellation Policy.
5.11 No Guarantee of Outcome
The Company is committed to providing professional advice based upon its experience, technical expertise, and the information made available by the client. However, the Company does not guarantee:
• the outcome of any project;
• approval by governmental authorities;
• success in arbitration or litigation;
• acceptance of claims;
• issuance of permits or licenses;
• commercial success; or
• any specific result arising from the implementation of the Company’s recommendations.
Professional advice should always be considered within the context of the specific facts, documents, and circumstances of each engagement.
5.12 Reliance on Information Provided by the Client
The Company is entitled to rely upon the accuracy, completeness, and authenticity of the information, documents, drawings, records, calculations, photographs, and other materials provided by the Client. Unless otherwise expressly agreed in writing, the Company shall not be responsible for verifying the accuracy or completeness of such information and shall not be liable for any advice, opinion, recommendation, or conclusion that is materially affected by incomplete, inaccurate, misleading, or omitted information supplied by the Client.
CERTIFIED TRANSLATION SERVICES, PAYMENTS, REFUNDS & CANCELLATIONS
6.1 Certified Translation Services
AlGhurair Technical Consultancy Co. provides professional translation services in accordance with the standards applicable to the languages offered by the Company. The Company reserves the right to decline any document that is incomplete, illegible, offensive, unlawful, or outside its professional expertise.
6.2 Client Responsibilities
The Client is responsible for ensuring that:
• All submitted documents are complete, clear and legible.
• Documents are authentic and lawfully obtained.
• Any special terminology or instructions are communicated before translation begins.
• Uploaded documents are free from malicious software or harmful content.
The Company shall not be responsible for errors resulting from incomplete, unclear, inaccurate, altered, or poor-quality source documents.
6.3 Translation Fees
Translation fees are based upon the Company’s published rates or any quotation issued specifically for the requested work. The applicable fees will be confirmed before commencement of the work.
6.4 Delivery of Translation Services
Estimated delivery periods provided by the Company are based upon the information available at the time of acceptance. Delivery periods are estimates only and may change due to. The Company will make reasonable efforts to notify the Client of any significant delay.
6.5 Certified Documents
Where certification is requested, the Company’s certification confirms only that the translation has been prepared by the Company to the best of its professional knowledge and ability. Signed and stamped.
6.6 Payment Policy
Payments for online services are processed through the Company’s approved secure payment gateway providers. Accepted payment methods are those displayed on the Company’s website at the time of payment.
The Company does not collect, store, or retain credit card numbers, debit card numbers, card security codes (CVV), internet banking credentials, or other sensitive payment information. Payment confirmation must be received before the Company commences any paid service unless otherwise agreed in writing.
6.7 Invoices
Upon request, the Company may issue an invoice or receipt confirming payment received. Where applicable, invoices shall include Value Added Tax (VAT) or any other taxes required by the laws of the jurisdiction in which the services are supplied.
6.8 Refund Policy
The Company aims to provide fair and transparent treatment of all clients. Refund requests shall be considered on a case-by-case basis. Unless otherwise required by applicable law or expressly agreed by the Company:
• Consultation fees are non-refundable once the consultation has taken place.
• Translation fees are non-refundable once translation work has commenced.
• Completed services are non-refundable.
• Approved refunds shall normally be processed using the original payment method.
Nothing in this policy limits any mandatory rights that clients may have under applicable law.
6.9 Cancellation & Rescheduling
Clients who wish to cancel or reschedule a booked consultation or translation request should notify the Company as early as reasonably possible.
Where work has not commenced, the Company may, at its sole discretion, agree to:
• reschedule the appointment;
• postpone the service; or
• issue a refund in accordance with the Refund Policy.
6.10 Fraud Prevention
The Company reserves the right to suspend, delay, or refuse services where fraudulent activity, unauthorized payment, identity theft, money laundering concerns, or other unlawful conduct is reasonably suspected. The Company may request additional information to verify the identity of a client before commencing services.
6.11 Currency
Unless otherwise agreed in writing, all prices published on the Company’s website are quoted in Kuwaiti Dinars (KWD). Any currency conversion undertaken by financial institutions is outside the Company’s control.
6.12 Client Review and Acceptance
Upon delivery of the completed service, the Client should review the deliverables promptly and notify the Company of any material error or omission within seven (7) calendar days of delivery, or within any other period agreed in writing. If no such notification is received within that period, the deliverables shall be deemed accepted for the purpose of these Website Policies. This provision does not affect any rights that cannot be excluded or limited under applicable law.
PROFESSIONAL DISCLAIMER, LIMITATION OF LIABILITY & PROFESSIONAL RESPONSIBILITY
7.1 General Disclaimer
The information published on this website is provided for general informational purposes only and is intended to introduce visitors to the professional services offered by AlGhurair Technical Consultancy Co. Although every reasonable effort is made to ensure that the information presented is accurate and current, the Company does not warrant that all information published on the website will always be complete, accurate, current, or suitable for every circumstance. Website content should not be relied upon as a substitute for professional advice relating to any specific project, dispute, contract, engineering matter, legal proceeding, commercial transaction, or investment decision.
7.2 Professional Advice
Engineering, contractual, commercial, environmental, management, arbitration, mediation, construction claims, and technical matters are often dependent upon project-specific facts, applicable laws, contractual provisions, technical standards, site conditions, and supporting documentation. Accordingly, professional advice provided by the Company can only be based upon the information and documentation available at the time of the engagement. General information published on this website should never be interpreted as professional advice applicable to a particular project or circumstance.
7.3 No Professional Relationship
Accessing this website, submitting an enquiry, exchanging emails, communicating through WhatsApp, participating in preliminary discussions, or requesting information does not create:
• a consultant-client relationship;
• an engineer-of-record relationship;
• a contractual relationship;
• a fiduciary relationship; or
• any professional obligation on the part of the Company,
unless and until a formal engagement has been accepted by the Company through an appropriate written agreement or written confirmation.
7.4 No Guarantee of Results
While the Company is committed to providing professional services with reasonable skill, care, diligence, and competence, the Company does not guarantee:
• approval by governmental authorities;
• issuance of permits or licenses;
• success in negotiations;
• success in arbitration or mediation;
• success in court proceedings;
• acceptance of construction claims;
• commercial success;
• recovery of financial losses;
• achievement of any particular technical or commercial outcome.
Every project is unique, and outcomes depend upon numerous factors beyond the Company’s control.
7.5 Reliance on Client Information
The Company is entitled to rely upon the accuracy, completeness, authenticity, and legality of all information, documents, drawings, reports, calculations, photographs, videos, correspondence, contracts, and other materials supplied by the Client. Unless expressly agreed otherwise in writing, the Company shall not be responsible for independently verifying such information. The Company shall not be liable for any opinion, recommendation, report, calculation, or advice that is materially affected by inaccurate, incomplete, misleading, altered, or omitted information supplied by the Client or by third parties.
7.6 Limitation of Liability
To the fullest extent permitted by applicable law, the Company’s liability arising out of or in connection with the use of this website or the services described on it shall be limited to direct losses that are proven to have resulted solely from the Company’s negligence or breach of its contractual obligations. The Company shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
• loss of profit;
• loss of business opportunities;
• business interruption;
• loss of anticipated savings;
• reputational damage;
• loss of goodwill;
• delay-related costs;
• indirect financial losses.
Nothing in these Website Policies excludes or limits liability that cannot lawfully be excluded under applicable law.
7.7 Third-Party Information
The Company may review or comment upon documents, reports, drawings, calculations, specifications, correspondence, or information prepared by others. Unless expressly agreed in writing, the Company does not assume responsibility for the accuracy, completeness, or professional quality of documents prepared by third parties. Any comments or opinions provided by the Company are based solely upon the information made available at the time of review.
7.8 Website Availability
The Company does not guarantee that the website will always operate without interruption or error. The Company shall not be liable for losses resulting solely from temporary unavailability of the website.
7.9 Force Majeure
The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:
• natural disasters;
• war;
• civil unrest;
• governmental actions;
• pandemics;
• labor disputes;
• power failures;
• internet outages;
• cyberattacks; or
• other force majeure events.
7.10 Professional Standards
The Company is committed to providing its professional services in accordance with recognized engineering principles, applicable professional standards, ethical obligations, and the laws and regulations governing the services provided. Nothing contained in these Website Policies shall be interpreted as limiting the Company’s commitment to professional integrity, independence, or ethical practice.
7.11 No Reliance Without Full Review
Any preliminary comments, observations, opinions, or guidance provided during initial enquiries, informal discussions, or online consultations should not be relied upon as final professional advice unless supported by a comprehensive review of all relevant documents, contractual provisions, technical information, site conditions, and other material facts. Where a formal written report is issued by the Company, that report shall prevail over any earlier preliminary discussions or communications. Excellent. Now we arrive at what I consider the most important legal page of the entire manual.
GOVERNING LAW, DISPUTE RESOLUTION & JUDICIAL ARBITRATION
8.1 Governing Law
These Website Policies, together with the use of this website and any services requested through it, shall be governed by and construed in accordance with the laws of the State of Kuwait. Nothing contained in these Website Policies shall be interpreted as excluding or limiting the application of any mandatory provisions of applicable law.
8.2 Good Faith Resolution
AlGhurair Technical Consultancy Co. values long-term professional relationships and encourages the prompt and amicable resolution of any disagreement. Before commencing formal proceedings, the parties shall use reasonable efforts to resolve any dispute through direct communication and good-faith negotiations. Either party may notify the other in writing of the nature of the dispute and the outcome sought. The parties should endeavor to resolve the matter within a reasonable period before referring it to formal dispute resolution.
8.3 Judicial Arbitration
Where a dispute cannot be resolved amicably, the parties agree to refer the dispute to Judicial Arbitration under the Ministry of Justice of the State of Kuwait, in accordance with the applicable laws and procedures governing judicial arbitration in Kuwait.
8.4 Jurisdiction
Where judicial arbitration does not apply, or where applicable law requires otherwise, the competent courts of the State of Kuwait shall have jurisdiction over disputes arising out of or relating to these Website Policies or the use of this website.
8.5 Electronic Communications
By communicating with the Company through its website, email, online forms, WhatsApp, or other electronic means, the Client acknowledges that communications may be conducted electronically. Where permitted by applicable law, electronic communications and electronic records may be relied upon as evidence of communications between the parties.
8.6 Electronic Payments
Payments made through the Company’s approved payment gateway providers are subject to the terms and conditions of those providers. The Company is not responsible for delays, interruptions, or technical failures occurring within third-party payment systems that are outside its reasonable control.
8.7 Professional Ethics
The Company is committed to conducting all professional activities with integrity, independence, impartiality, and in accordance with recognized engineering principles and professional ethical standards. Nothing contained in these Website Policies shall require the Company to provide services that would conflict with its professional obligations, ethical duties, or applicable laws.
8.8 Conflicts of Interest
The Company reserves the right to decline, suspend, or terminate an engagement where it determines that:
• a conflict of interest exists;
• professional independence may be compromised;
• the requested services are inconsistent with applicable law or professional ethics; or
• circumstances arise that prevent the Company from acting objectively.
Where reasonably practicable, the Company will inform the Client of such circumstances.
8.9 Severability
If any provision of these Website Policies is held by a competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
8.10 Entire Understanding
These Website Policies govern the use of the Company’s website. Where the Client enters into a separate written proposal, engagement letter, consultancy agreement, translation agreement, project management agreement, or any other written contract with the Company, the terms of that agreement shall prevail to the extent of any inconsistency.
INTELLECTUAL PROPERTY, WEBSITE SECURITY, COOKIES & POLICY ADMINISTRATION
9.1 Intellectual Property Rights
Unless expressly stated otherwise, all content available on this website is the exclusive intellectual property of AlGhurair Technical Consultancy Co. and is protected by applicable intellectual property and copyright laws. Nothing contained on this website shall be interpreted as granting any license or right to use the Company’s intellectual property without prior written permission.
9.2 Copyright
All copyright in the content of this website belongs to AlGhurair Technical Consultancy Co. unless otherwise indicated. Visitors may view, download and print website content solely for personal, informational or internal business purposes, provided that:
• the content is not modified;
• all copyright notices remain intact; and
• the material is not used for commercial purposes without written consent.
Any unauthorized reproduction, publication, distribution, translation, adaptation, sale or commercial exploitation of website content is strictly prohibited.
9.3 Client Documents and Intellectual Property
Unless otherwise agreed in writing:
• ownership of documents supplied by the Client remains with the Client;
• ownership of reports, technical opinions, presentations, analyses, calculations, methodologies, templates and other original work prepared by the Company remains with AlGhurair Technical Consultancy Co.
Clients are granted a non-exclusive right to use deliverables only for the specific purpose for which they were prepared. Deliverables may not be reproduced, modified, assigned, published, or relied upon by third parties without the Company’s prior written consent unless required by law.
9.4 Website Security
The Company employs reasonable administrative, technical and organizational measures to protect its website and the information submitted through it. However, no website or electronic communication system can guarantee absolute security.
Users are responsible for:
• protecting their own devices;
• maintaining the confidentiality of their passwords (where applicable);
• ensuring that uploaded files are free from malware or malicious code; and
• reporting any suspected security incident to the Company without unreasonable delay.
9.5 Cybersecurity
The Company strictly prohibits any attempt to:
• gain unauthorized access to the website;
• interfere with website operations;
• introduce malicious software;
• disrupt services;
• collect data without authorization;
• test or compromise website security without prior written approval.
The Company reserves all rights available under applicable law in relation to any cybersecurity incident affecting its systems or services.
9.6 Cookies
This website may use cookies and similar technologies to:
• improve website performance;
• remember user preferences;
• enhance browsing experience;
• analyses website traffic;
• improve security;
• support website functionality.
Cookies do not normally identify users personally unless additional information is voluntarily provided. Visitors may disable cookies through their browser settings, although certain website functions may not operate correctly.
9.7 Third-Party Services
This website may integrate with third-party service providers including, but not limited to:
• MyFatoorah
• Google Maps
• Google Calendar
• WhatsApp
• Google Analytics
• Social media platforms
• Website hosting providers
The Company is not responsible for the independent privacy policies, security measures or operational practices of such third-party providers. Users are encouraged to review the policies applicable to those services separately.
9.8 Policy Updates
The Company may amend these Website Policies from time to time to reflect:
• changes in legislation;
• changes in professional standards;
• changes in technology;
• changes in website functionality;
• introduction of new services; or
• operational requirements.
Updated policies shall become effective upon publication unless otherwise stated. The Company encourages visitors to review these Website Policies periodically.
9.9 Electronic Records
Electronic records maintained by the Company in the ordinary course of its business, including website submissions, appointment requests, payment confirmations, electronic correspondence and system logs, may be retained as evidence of communications and transactions were permitted by applicable law.
9.10 Language
These Website Policies have been prepared in the English language. Where the Company publishes an Arabic translation or another language version for convenience, the English version shall prevail in the event of any inconsistency, unless applicable law requires otherwise or a written agreement provides differently.
9.11 Artificial Intelligence & Digital Tools
To improve efficiency and client service, the Company may use secure digital technologies and AI-assisted administrative tools for activities such as document organization, appointment scheduling, language support, website administration, and preliminary information processing. Such technologies are used only as supporting tools and do not replace the Company’s independent professional judgment. All engineering opinions, technical advice, construction claims assessments, contract reviews, arbitration support, expert reports, and certified translations remain subject to professional review and responsibility by the Company.
CONTACT INFORMATION, PROFESSIONAL ETHICS & COMPANY COMMITMENT
10.1 Contact Information
If you have any questions regarding these Website Policies or require further information about our professional services, please contact us. Appointments outside normal business hours may be arranged by prior agreement.
10.2 Professional Ethics
Professional integrity forms the foundation of every service provided by AlGhurair Technical Consultancy Co. The Company is committed to conducting its professional activities with:
• Integrity
• Independence
• Objectivity
• Confidentiality
• Transparency
• Accountability
• Fairness
• Professional Competence
• Respect
• Continuous Professional Development
Every engagement is undertaken in accordance with recognized engineering principles, professional ethics, and applicable laws.
10.3 Quality Commitment
The Company continually strives to maintain the highest standards of professional practice by:
• delivering practical and reliable technical advice;
• maintaining confidentiality of client information;
• promoting clear communication;
• responding promptly to client enquiries;
• continuously improving professional knowledge and skills;
• applying recognized engineering and management practices; and
• acting in the best interests of each engagement while maintaining professional independence.
10.4 Equal Opportunity
The Company provides its professional services without discrimination based upon nationality, race, gender, religion, disability, or any other characteristic protected by applicable law.
Professional services are offered solely on the basis of competence, professional requirements, and the Company’s ability to provide the requested services.
10.5 Client Feedback
The Company values feedback from its clients. Comments, suggestions, and constructive observations assist us in continually improving the quality of our professional services. Clients are encouraged to communicate any concerns directly with the Company so that they may be reviewed promptly and fairly.
10.6 Complaints
If a client believes that the Company’s services have not met reasonable professional expectations, the client should notify the Company in writing. The Company will review the matter in good faith and make reasonable efforts to resolve the issue professionally and promptly. Nothing in this section limits any legal rights available under applicable law.
10.7 Entire Agreement
These Website Policies govern the use of this website. Where a separate written agreement, proposal, quotation, consultancy agreement, translation agreement, project management agreement, or other contract has been executed between the Company and the Client, the terms of that written agreement shall prevail to the extent of any inconsistency.
10.8 Our Professional Commitment
At AlGhurair Technical Consultancy Co., we believe that successful consultancy extends beyond providing technical advice. It is built on trust, integrity, confidentiality, independent professional judgment, and a genuine commitment to helping our clients achieve informed and practical solutions. Whether supporting a complex engineering project, preparing a construction claim, providing technical defense, assisting with arbitration, managing a project, delivering certified translations, or offering strategic consultancy, we are committed to maintaining the highest standards of professionalism and ethical conduct. We appreciate the confidence our clients place in us and remain dedicated to delivering services with competence, transparency, and respect.
Thank You
Thank you for visiting the official website of AlGhurair Technical Consultancy Co.
We look forward to the opportunity to assist you.
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AlGhurair Technical Consultancy Co.
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